Frequently asked questions
From the first measurement to after your order: answers for shopping with Lindo.
Where should I start with sizing?
Measure the neck, chest and back while your dog is standing. Compare these measurements with the chart for your chosen product, rather than choosing by breed or weight alone.
Can I use centimetres or inches?
Choose cm or inches in the size wizard and check the selected unit before entering your measurements.
How do I choose a collar or harness size?
Use the neck circumference for collars and the measurement range listed for your chosen harness. Check its adjustment range on the product page.
Where can I track my order?
Sign in and open My orders in your account. Contact us with your order number if you need assistance.
Where can I see the shipping charge?
Enter your delivery address to see the available shipping options and charges at checkout. Review the final total before placing your order.
How do I use my discount code?
Enter your code in the basket discount field. Check the offer conditions and confirm that the discount appears in the order total.
How can I get help with a return or exchange?
Have your order number and product details ready and contact us before sending a parcel. Review the Returns and exchanges page for the current conditions.
How should I clean my product?
Care depends on the fabric and hardware. Follow the label on your product and consult the care guide before cleaning.
What if my size is unavailable?
Check the current size options on the product page. Contact us about availability; restock dates may not be confirmed for every product.
How can I stock Lindo in my store?
Visit the Wholesale page and contact us with your store details, location and the collections you are interested in.
Need more help? Contact us ↗
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